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strong{font-size:16px;color:#6f4d7e}.sp-status-dot{width:7px;height:7px;border-radius:50%;background:#b08bc2}.sp-status-dot.pending{background:#d9b769}.sp-status-dot.snoozed{background:#aaa3bf}.sp-status-dot.resolved{background:#88b49c}.sp-status-foot{border-top:1px solid #f0e9f5;padding:16px 23px;margin-top:12px}.sp-status-foot p{font-size:9px;line-height:1.7;margin:9px 0 0;color:#75657f}.sp-info-strip{display:flex;align-items:center;gap:9px;flex-wrap:wrap;font-size:11px;line-height:1.8;color:#75657f;padding:14px 17px;background:#f0e9f5;border:1px solid #e8ddee;border-radius:8px;margin:0 0 23px}.sp-info-strip code{font-size:10px;padding:2px 6px;background:white;border-radius:4px}.sp-reply-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:20px}.sp-reply-card{padding:22px;display:flex;flex-direction:column}.sp-reply-card header{display:flex;align-items:center;justify-content:space-between;margin-bottom:17px}.sp-reply-card header .button{font-size:10px}.sp-reply-card h2{font-size:15px;margin-bottom:12px}.sp-reply-card p{font-size:11px;line-height:1.9;color:#75657f;white-space:pre-wrap;flex:1;margin-bottom:22px;overflow-wrap:anywhere}.sp-reply-card footer{display:flex;align-items:center;gap:6px;font-size:9px;color:#75657f;padding-top:13px;border-top:1px solid #f0e9f5}.sp-reply-card footer svg{width:12px;height:12px}.sp-rule{display:flex;align-items:center;gap:16px;padding:23px;border-bottom:1px solid #f0e8f4}.sp-rule:last-child{border:0}.sp-rule-icon{width:38px;height:38px;display:grid;place-items:center;background:#f1e7f7;color:#75657f;border-radius:9px;flex:none}.sp-rule h2{font-size:13px;margin:0 0 7px}.sp-rule p{font-size:10px;margin:0;color:#75657f;line-height:1.8}.sp-rule p strong{color:#92719f}.sp-rule-actions{display:flex;align-items:center;gap:9px;margin-left:auto;flex-wrap:wrap;justify-content:flex-end}.sp-automation-guidance{padding:25px 5px;max-width:700px}.sp-automation-guidance h2{font-size:13px}.sp-automation-guidance p{font-size:11px;color:#75657f}.sp-channel-summary{display:flex;align-items:center;gap:16px;padding:23px;margin-bottom:23px}.sp-channel-summary-icon{display:grid;place-items:center;width:45px;height:45px;border-radius:11px;background:#f0e6f6;color:#75657f;flex:none}.sp-channel-summary h2{font-size:14px;margin:0 0 7px}.sp-channel-summary p{font-size:11px;margin:0;max-width:680px;color:#75657f}.sp-channel-summary>.sp-badge{margin-left:auto}.sp-channel-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:18px}.sp-integration{padding:22px;display:flex;flex-direction:column}.sp-integration header{display:flex;align-items:center;justify-content:space-between;gap:7px;margin-bottom:18px}.sp-integration h2{font-size:17px;margin-bottom:8px;letter-spacing:-.02em}.sp-integration>p{font-size:11px;min-height:34px;line-height:1.7;color:#75657f}.sp-channel-method{display:flex;align-items:center;gap:6px;color:#75657f;font-size:9px;line-height:1.6;padding:8px 0 20px;flex:1}.sp-channel-method svg{width:12px;height:12px}.sp-integration footer{display:flex;align-items:center;justify-content:space-between;gap:10px;padding-top:14px;border-top:1px solid #f1e9f5}.sp-integration footer small{font-size:8px;color:#75657f}.sp-integration footer .button{font-size:10px}.sp-launch-checklist{padding:25px;margin-top:24px}.sp-launch-checklist>h2{font-size:14px;margin:0 0 20px}.sp-launch-checklist>div{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:20px}.sp-launch-checklist article{display:flex;gap:12px}.sp-launch-checklist article>span{width:24px;height:24px;background:#f0e7f5;color:#75657f;display:grid;place-items:center;border-radius:50%;font-size:10px;flex:none}.sp-launch-checklist h3{font-size:11px;margin:2px 0 6px}.sp-launch-checklist p{font-size:10px;line-height:1.7;margin:0;color:#75657f}.sp-settings-grid{display:grid;grid-template-columns:minmax(0,1.6fr) minmax(0,1fr);gap:23px}.sp-settings-card{padding:25px;margin-bottom:22px}.sp-settings-card h2{font-size:14px;margin-bottom:20px;display:flex;gap:8px;align-items:center}.sp-settings-card p{font-size:11px;line-height:1.8;color:#75657f}.sp-settings-card form{display:grid;gap:18px}.sp-settings-card label{font-size:11px;color:#897293}.sp-settings-card input,.sp-settings-card textarea{background:#fdfbfe;border-color:#e5dce9;min-height:39px;font-size:12px}.sp-settings-card form>button{justify-self:start}.sp-insert-list,.sp-preview-matches{display:grid;gap:10px;max-height:420px;overflow:auto}.sp-insert-list .button{display:flex;flex-direction:column;align-items:flex-start;padding:14px}.sp-insert-list strong{font-size:13px}.sp-insert-list small{font-size:10px}.sp-preview-matches .button{justify-content:flex-start;text-align:left;line-height:1.7;white-space:normal}#sp-channel-config{margin-top:20px}.sp-page input[type=checkbox]{accent-color:var(--accent)}
@media(min-width:1600px){.sp-list-pane{width:365px}.sp-customer-pane{width:310px}.sp-thread-head{padding:25px 30px 18px}.sp-thread-controls,.sp-conversation-labels{padding-left:30px;padding-right:30px}.sp-messages{padding:24px 30px}.sp-message{max-width:88%}}
@media(max-width:1250px){.sp-sidebar{width:176px;padding-left:10px;padding-right:10px}.sp-workspace-name{gap:7px;padding-left:5px;padding-right:5px}.sp-workspace-name strong{font-size:11px}.sp-list-pane{width:285px}.sp-customer-pane{width:235px}.sp-topbar{padding:0 20px}.sp-top-description,.sp-top-divider{display:none}.sp-thread-head{padding:20px 17px 14px}.sp-thread-head h2{font-size:16px}.sp-thread-controls,.sp-conversation-labels{padding-left:17px;padding-right:17px}.sp-messages{padding:18px 17px}.sp-conversation-labels>span:last-child{width:100%;margin-left:0;margin-top:3px}.sp-thread-buttons .button.small{font-size:0;gap:0;width:30px}.sp-thread-buttons .button.small svg{width:14px;height:14px}.sp-page{padding:28px 25px}.sp-channel-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.sp-customer-directory{flex-direction:column}.sp-customer-directory>section{width:100%}.sp-customer-profile{width:100%}}
@media(max-width:1100px){.sp-customer-pane{display:none;position:absolute;right:0;top:173px;bottom:0;z-index:12;width:285px;box-shadow:-15px 0 40px #32124120}.sp-customer-pane.expanded{display:flex}.sp-customer-pane>header .button,.sp-thread-buttons .icon-button{display:inline-flex}.sp-stats{grid-template-columns:repeat(2,minmax(0,1fr))}.sp-rule{flex-wrap:wrap}.sp-rule-actions{margin-left:54px}.sp-report-grid{grid-template-columns:minmax(0,1.4fr) minmax(0,1fr)}.sp-page-head{align-items:flex-start}.sp-page-head h1{font-size:24px}.sp-head-actions{flex-wrap:wrap;justify-content:flex-end}.sp-page-head .sp-head-actions .button{white-space:normal}.sp-settings-grid{grid-template-columns:1fr}}
@media(max-width:850px){.sp-sidebar{width:64px;padding:20px 8px}.sp-workspace-name{padding:0 6px 23px}.sp-workspace-name>div,.sp-sidebar nav a>span,.sp-nav-label,.sp-side-footer{display:none}.sp-sidebar nav{gap:10px}.sp-sidebar nav a{justify-content:center;padding:10px}.sp-sidebar nav a svg{width:19px;height:19px}.sp-sidebar nav a:focus-visible::after,.sp-sidebar nav a:hover::after{content:attr(aria-label);position:absolute;left:60px;background:white}.sp-list-pane{width:285px}.sp-topbar{min-height:61px}.sp-mode-banner{padding-left:20px;padding-right:20px}.sp-customer-pane{top:155px}.sp-composer-footer{flex-wrap:wrap}.sp-composer-footer>div:last-child{margin-left:auto}.sp-report-grid{grid-template-columns:1fr}.sp-page-head{flex-direction:column;align-items:stretch;gap:17px}.sp-head-actions{justify-content:flex-start}.sp-stats.three{grid-template-columns:repeat(3,minmax(0,1fr))}.sp-stat{padding:18px}.sp-channel-summary{flex-wrap:wrap}.sp-channel-summary>div:nth-child(2){flex:1}.sp-channel-summary>.sp-badge{margin-left:61px}.sp-table td,.sp-table th{padding-left:16px;padding-right:16px}.sp-reply-grid{grid-template-columns:1fr}.sp-list-footer{font-size:8px}}
@media(max-width:680px){.sp-shell .hub-header{padding:0 15px;min-height:54px}.sp-shell .hub-header .breadcrumb{display:none}.sp-layout{height:calc(100dvh - 54px);flex-direction:column}.sp-sidebar{width:100%;height:49px;flex:none;padding:0;background:white;border:0;border-bottom:1px solid var(--border);overflow:auto;order:0}.sp-workspace-name{display:none}.sp-sidebar nav{flex-direction:row;gap:0;justify-content:space-around;min-width:440px;height:100%;padding:3px 7px}.sp-sidebar nav a{gap:3px;flex-direction:column;min-height:40px;font-size:8px;padding:5px 7px;border-radius:5px;flex:1}.sp-sidebar nav a>span{display:block;font-size:8px;white-space:nowrap}.sp-sidebar nav a>.sp-nav-count{display:none}.sp-sidebar nav a svg{width:15px;height:15px}.sp-main{flex:1}.sp-topbar{padding:0 13px;min-height:54px}.sp-topbar>div{gap:8px}.sp-topbar strong{font-size:12px}.sp-topbar .sp-top-actions{gap:8px}.sp-mode select{width:132px;font-size:9px;min-height:29px;padding-left:6px}.sp-topbar .button.small{font-size:0;padding:5px;width:29px;min-height:29px}.sp-topbar .button svg{width:15px;height:15px}.sp-mode-banner{font-size:8px;padding:5px 13px;min-height:34px;gap:5px}.sp-mode-banner .button{font-size:8px;max-width:105px;line-height:1.5}.sp-mode-banner svg{width:12px;height:12px}.sp-list-pane{width:100%;border:0}.sp-inbox.has-selection .sp-list-pane{display:none}.sp-inbox:not(.has-selection) .sp-no-selection{display:none}.sp-thread{min-width:0;width:100%}.sp-thread-head{padding:17px 15px 12px;gap:9px}.sp-thread-head h2{font-size:17px}.sp-mobile-list{display:inline-flex!important;margin-top:15px;padding:3px!important;min-height:25px!important}.sp-thread-buttons .button.small{font-size:0}.sp-thread-controls{padding:0 15px 11px}.sp-conversation-labels{padding:0 15px 10px}.sp-messages{padding:15px}.sp-message{max-width:100%}.sp-message-body{padding:13px;font-size:12px;line-height:1.8}.sp-message-author time{font-size:8px}.sp-customer-pane{position:fixed;top:191px;bottom:0;width:min(320px,94vw)}.sp-composer textarea{min-height:82px;max-height:140px;padding:12px 18px;line-height:1.6}.sp-composer-tabs{padding:7px 12px 0}.sp-composer-footer{padding:0 12px 9px;gap:4px}.sp-composer-footer .button.ghost{font-size:9px}.sp-compose-notice{font-size:8px;padding:5px 17px}.sp-page{padding:24px 16px}.sp-page-head h1{font-size:23px}.sp-page-head p{font-size:11px}.sp-page-head{margin-bottom:23px}.sp-stats,.sp-stats.three{grid-template-columns:repeat(2,minmax(0,1fr));gap:10px}.sp-stat{padding:17px 15px;gap:12px}.sp-stat>strong{font-size:27px}.sp-stat>span{font-size:10px}.sp-stat>small{font-size:8px}.sp-chart{gap:12px;padding:15px 20px 20px}.sp-card-toolbar{padding:17px;flex-wrap:wrap}.sp-card-toolbar .sp-search{width:100%;min-width:0}.sp-info-strip{font-size:10px;padding:12px}.sp-channel-grid{grid-template-columns:1fr;gap:14px}.sp-integration>p{min-height:0}.sp-integration{padding:20px}.sp-channel-summary{padding:18px;gap:12px}.sp-channel-summary h2{font-size:12px;line-height:1.6}.sp-channel-summary p{font-size:10px}.sp-channel-summary>.sp-badge{margin-left:0}.sp-launch-checklist{padding:20px}.sp-launch-checklist>div{grid-template-columns:1fr}.sp-rule{padding:19px 16px;gap:12px}.sp-rule>div:nth-child(2){flex:1;min-width:150px}.sp-rule-actions{margin:0;justify-content:flex-start}.sp-rule h2{font-size:12px}.sp-rule p{font-size:10px}.sp-rule-actions .button.small{font-size:10px}.sp-settings-card{padding:20px}.sp-reply-card{padding:19px}.sp-ticket-open{padding:17px 20px 17px 30px}.sp-ticket-top strong{font-size:12px}.sp-ticket-subject{font-size:13px}.sp-ticket-preview{font-size:11px}.sp-ticket-bottom{margin-top:11px}.sp-queues{gap:8px}.sp-queues .button{font-size:11px}.sp-list-heading{padding-top:20px}.sp-ticket-check{opacity:1;left:10px}.sp-list-filters label:nth-child(3){display:flex;min-width:80px}}
@media(prefers-reduced-motion:reduce){.sp-layout *{scroll-behavior:auto!important;transition:none!important}}@media(forced-colors:active){.sp-ticket.selected,.sp-sidebar nav a.selected,.sp-detail-tabs .selected{outline:2px solid Highlight}.sp-bar{background:Highlight}.sp-badge{border:1px solid CanvasText}}

/* Keep primary reading text at a readable size in the dense inbox. */
.sp-message-body{font-size:13px}.sp-sidebar nav a{font-size:13px}.sp-ticket-top strong,.sp-ticket-subject{font-size:12px}.sp-ticket-preview{font-size:11px}.sp-thread-controls label,.sp-list-filters label{font-size:10px}.sp-thread-controls select{font-size:11px}.sp-customer-identity>span:not(.sp-avatar){font-size:11px}.sp-order-item,.sp-order-card dl div{font-size:11px}.sp-page p{font-size:12px}.sp-table td{font-size:12px}.sp-table th{font-size:11px}.sp-top-description,.sp-mode-banner{font-size:11px}.sp-reply-card p{font-size:13px}.sp-composer textarea{font-size:13px}.sp-stat>small{font-size:11px}.sp-stat>span{font-size:12px}.sp-sidebar nav a[aria-label]{position:relative}
@media(max-width:680px){.sp-sidebar nav a{font-size:9px}.sp-mode-banner{font-size:9px}.sp-ticket-subject{font-size:13px}.sp-thread-controls select{font-size:10px}}

.sp-connection{font-size:10px;color:#41655b;white-space:nowrap}.sp-notification-count{display:inline-grid;place-items:center;min-width:17px;height:17px;border-radius:50%;background:#eee2f2;color:#632e79;font-size:10px}.sp-presence{display:flex;flex-wrap:wrap;gap:10px;min-height:24px;font-size:11px;color:#5d456c;margin:0 0 12px}.sp-presence i{display:inline-block;width:6px;height:6px;border-radius:50%;background:#32694b;margin-right:5px}.sp-mentions,.sp-working-days{border:1px solid var(--border);border-radius:8px;padding:12px;display:flex;flex-wrap:wrap;gap:10px;margin:12px 0}.sp-mentions{margin:0 15px 12px}.sp-mentions legend,.sp-working-days legend{font-size:11px;padding:0 4px}.sp-mentions label,.sp-working-days label{display:flex;flex-direction:row;align-items:center;gap:6px}.sp-mentions input,.sp-working-days input{width:14px;height:14px;min-height:0;accent-color:var(--accent)}.sp-channel-actions{display:flex;flex-wrap:wrap;gap:8px;padding-top:14px}.sp-provider-error{color:#9f4646;font-size:11px!important}.sp-notifications{display:flex;flex-direction:column;gap:12px;max-height:60vh;overflow:auto}.sp-notifications article{padding:15px;border:1px solid var(--border);border-left:3px solid var(--accent);border-radius:8px}.sp-notifications article.read{border-left-color:var(--border)}.sp-notifications small{display:block;margin:8px 0 12px}.sp-online{display:block;color:#32694b;font-size:11px;margin-top:6px}.sp-message-delivery{flex-wrap:wrap;overflow-wrap:anywhere}.sp-message-delivery .button{font-size:10px}.sp-settings-card h3{margin-top:24px}
@media(max-width:1100px){.sp-connection,.sp-top-description,.sp-top-divider{display:none}.sp-topbar{padding-left:16px;padding-right:16px}.sp-topbar .sp-top-actions{gap:8px}}
@media(max-width:680px){.sp-topbar .sp-notification-button{font-size:0;min-width:29px;width:auto;padding:5px}.sp-topbar .sp-notification-button .sp-notification-count{font-size:10px}.sp-mode select{width:125px}.sp-presence{font-size:10px}.sp-working-days{gap:14px}}